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Calls forwarded to an international number are billed based on the rates of your calling plan.

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If the country is not included in your plan, forwarded calls are billed per minute. If you dial Emergency services from your Vonage phone, Call Forwarding is disabled for two hours. I was waiting for news about a job that I really wanted, but had to make an emergency run to pick up a stranded friend. Fortunately, I forwarded my Vonage phone calls to my mobile phone and was able to pick up both the call and my friend. Best news is that I got the job. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors.

If you subscribe to plans with monthly minutes allotments for example, U. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible.

Vonage service operates differently than traditional See www. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer. Offer good while supplies last. Limited one prepaid or gift card "Card" per household. An eligible customer must be active and in good standing and subscribe to Vonage for two bill cycles. After approval of eligibility, allow business days for the Card to be issued. Terms and conditions are applied to the Cards.

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Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind.

In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. Vonage Residential Support Enter a search topic. Call Forwarding.

Cost: Free, included with your Vonage service. If you have a limited minute plan, forwarded calls count against your minutes. Contact us for any questions about Vonage and fax not listed here. As an alternative, someone with a Vonage line can also use an online fax service from a different company as a different service from Vonage.

Many fax services can be connected to an email system, giving access to both email and fax in the same inbox. You can not, however, connect a computer with a fax modem to a Vonage phone line and fax documents. Sometimes one fax is successful, and the next is not. A change in the VoIP environment can result in a transmission that worked no longer working. Larger page counts, more graphically intense documents, changes on the internet, and changes with other fax machines can cause problems with the fax.

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Answer: If the fax machine is properly working on the Vonage connection, it should be able to receive. Skip to content Vonage offers optional add-on feature to add a fax line to the regular voice service. Some of them combine both phone and fax in the same package. A fax machine or computer with fax software connected to a landline phone line.